Careers We bank on talented and skilled champions

The Business Centre Manager is responsible for handling the overall operations of the Business Centre and ensuring that sales, operations and customer service are delivered within a timely manner.

Key Responsibilities:

• To evaluate all activities and working practices of the Business Centre to maximize profits-making recommendations for change as required.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Provide training, coaching, development and motivation for Business Centre personnel by fostering a positive environment while both ensuring customer satisfaction and proper Business Centre operation.
• To proactively promote and sell the banks' products and services, by assessing local market conditions and identifying current and prospective sales opportunities while getting involved in additional marketing activities.
• To develop forecasts, financial objectives and business plans as required by senior management, in a timely manner.
• Share knowledge with other Business Centres and Central Teams on effective practices, competitive intelligence, business opportunities and needs.
• Manage budget and allocate funds appropriately.

Prerequisites:

•  HSC + 6 years experience at the Supervisory/Management Level in a Banking environment (including Retail Banking experience).
  OR
• Degree in Banking + 4 years experience at the Supervisory/Management level in a Banking environment (including Retail Banking experience).

Skills:

• Customer-focused- ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service.
• Sufficient knowledge of modern management techniques and best practices.
• Active listener, giving full attention at all times.
• Result and Target Driven-Ability to meet sales targets and production goals.
• Familiarity with industry’s rules and regulations- Well-versed with Banking Guidelines.
• Fully Computer literate – MS Word, Excel etc.

The deadline for application is 11 October 2023.

The Client Manager shall assist one or more Relationship Managers with product knowledge, sales research, and customer relationship development to meet customers’ needs using market and industry information and risk management for the portfolio.

Key Responsibilities:

• Actively manage customer’s portfolio on the day-to-day operations.
• Be fully involved in the account opening process.
• Prepare sales notes or credit reviews under the supervision of the Relationship Manager.
• Scrutinize the credit information required to assess new applications.
• Monitor customer performance through regular review of accounts and financial statements.
• Ensure adherence to all control measures relative to approved facilities.
• Ensure compliance with KYC Policies and operating procedures.
• Operate as a team player, ensuring the achievement of the department's goals.
• Project professional business image, and promote and uphold the bank's values.
• Nurture business relationships with external customers and ensure timely service delivery.
• Acquire and build business relationships with new customers and maintain good relationships with existing ones.
• Ensure execution of Operations requests from customers.
• Maintain cordial relations with internal customers to work as a closely-knit team.
• Promote a client-centric approach towards building successful and profitable business relationships.
• Monitor and maintain credit quality to ensure minimal non-performing advances.
• Ensure adherence to control systems to minimize the risk of loss to the bank.

Prerequisites:

• Degree in Banking/Finance or any relevant field, acceptable to the bank.
• Minimum of 3 years working experience in the banking sector.

Skills:

• Knowledge of Banking products and regulatory requirements.
• Sound understanding of the Credit Administration Process.
• A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
• Strong computer proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Ability to drive business and deliver strong results.
• Ability to work under pressure.
• High levels of integrity and confidentiality.

The deadline for application is 5 October 2023.

We are looking for a Network Administrator to maintain a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment to ensure smooth network operation.

Key Responsibility:

• Establish network specifications by conferring with users; analyse workflow, access, information, and security requirements.
• Design router administration, including interface configuration and routing protocols.
• Establish the network by evaluating its performance issues including availability, utilization, throughput, goodput, and latency.
• Plan and execute the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintain network maps of all sites.
• Maintain network performance by performing network monitoring and analysis, and performance tuning.
• Troubleshoot network problems.
• Escalate problems to vendor.
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.
• Anticipate communication and networking problems and implement preventive measures.
• Document network problems and resolutions for future reference.
• Upgrade network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Secure network by developing network access, monitoring, control, and evaluation.
• Maintain documentation.
• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
• Administer Antivirus software and deployment.
• Administer proxies and email gateway.
• Administer Internal PBX.
• Administer Wi-Fi network.
• Provide technical expertise in RFP & RFQ preparation.
• Escalate problems and concerns to your Manager/Senior Manager or HOD.

Prerequisites:

• Candidate should have at least a diploma/degree in Information Technology from a recognized institution.
• Significant experience with the use of network monitoring and diagnosis tools.
• Hands-on experience in networking, routing and switching.
• Possession of a Cisco certification such as CCNP or CCNA is an advantage.
• Knowledge of Juniper, Cisco & Aruba training is desired.
• Must have exceptional well-rounded skills to quickly troubleshoot, identify and remediate operational issues and proactively identify and tune network performance across a variety of technologies.
• Experienced in working within an IT support function.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution.
  
  

Skills:

• Planning, Organizing and reporting.
• Process and quality driven with high attention to detail.
• Problem-solving and solution-oriented.
• Good verbal and written communication and reporting skills.
• Highly committed to customer service by providing support to users for all Banking systems.
• Team player with good interpersonal skills.
• Excellent technical skills.
• Work under tight deadlines.

Deadline: 30 September 2023

The Officer IT Infrastructure will be responsible for performing thorough testing before installing software, applying patches/upgrades, managing file systems, monitoring performance and troubleshooting alerts from commercial, open source and locally developed monitoring tools.

Key Responsibility:

• Perform thorough testing before installing software, apply patches/upgrades, manage file systems, monitor performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.
• Expert knowledge in AIX/Solaris and RedHat Linux.
• System failure analysis and recovery.
• Experience in Recover Point or any Storage replication.
• Hardware/software configuration and management.
• Technical support and general troubleshooting.
• Administer high availability/cluster architecture (Veritas Infoscale).
• Administer storage and NetBackup.
• Space capacity planning on storage/servers.
• Manage and lead hardware and software migration and upgrade efforts of varying size and complexity
• IBM WebSphere.
• Access Review.
• Technical Project Management.

Prerequisites:

• University degree in Computer Science, Computer Engineering or similar field
• Required experience as UNIX system administrator (minimum 2 years)

Skills:

• Knowledge of UNIX and LINUX operating systems, storage environments, file systems, and network protocols.
• Familiarity with UNIX, and LINUX shell scripting.
• Desirable experience with Oracle Database Server, MS SQL Server (Always on Availability Groups etc.), Mongo DB or MySQL.
• Understanding database design, implementation, troubleshooting and maintenance will be a plus.
• Good Understanding of backup procedures and storage management.
• Excellent troubleshooting skills.
• Critical thinker and problem-solving skills.
• Team player.

Deadline: 30 September 2023

We are looking for an Internal Audit Officer with good accounting and analytical skills, to assist the Internal Audit team. The officer will be expected to be well-organized with accurate problem-solving skills and aptitude to apply Internal Audit Methodologies in all assignments.

Key Responsibility:

• Conduct internal auditing work competently as assigned by the Senior members of the Internal Audit team.
• Assisting the Senior members of the Internal Audit team in achieving the Internal Audit Plan.
• Performing audit tests, identifying audit exceptions and communicating results of tests to Senior members.
• Documenting audit work papers including process description, associated risks, root cause analysis, controls and results of test procedures.
• Participate in entry and exit meetings with auditees.
• Ensure internal audit standards are met in carrying out the audit assignments.
• Keep abreast of and take cognizance of current audit trends, techniques and technologies, and changes in laws and regulations affecting the operations of the Bank.
• Assisting the Senior members of the Internal Audit team in following up on open audit issues and their implementation.
• Multi-tasking by being involved in more than one assignment and ensuring timely delivery of work within set targets.
• Adhere to the requirements of IIA on integrity, objectivity, confidentiality and competency.

Prerequisites:

• Candidate should have a degree in Accounting, Finance or Banking from a recognized institution or an equivalent qualification acceptable to the Bank.
• Candidate should have at least 2-3 years of experience in Audit preferably in a banking or financial institution environment.
• Candidate should be ACCA or partly qualified.

Skills:

• Adherence to the professional code of ethics.
• Team player, self-motivated and well-organized.
• Good interpersonal & analytical skills.
• Attentive to details and deadline driven.

Deadline: 30 September 2023

The Trainee will provide support to the team by delivering tasks within the department.

Key Responsibilities:

• Assist the Risk Analyst in consolidating and coordinating with Stakeholders for the Committees.
• Follow up and monitor various tasks allocated to stakeholders to ensure timely actions have been taken for matters discussed in various committees and meetings.
• Input of information and tracking of various risk recommendations in an Excel template and submit to Risk Analyst for review.
• Attend to administrative tasks within the department such as collecting signatures from stakeholders, assisting in binding of various committee packs under the responsibility of the department etc.
• Assist in other deliverables to enable the Team to deliver on projects and important milestones
• Any other assistance concerning the implementation of the Department’s Plan of Work as and when requested by the Head of Department in the performance of the duty.

Prerequisites:

• University degree in Finance, Accounting, Business, Economics, Mathematics or Risk Management from a recognized institution OR an alternative qualification from a recognized university in a field of study relevant to the scope of work, acceptable to the Bank.

Skills:

• Well-versed with Microsoft Office specifically in Excel.
• Critical thinker and problem-solving skills.
• Team player with a good working attitude.

The deadline for application is 27 September 2023.